Shipping & returns

Processing Time: Orders are usually processed within 1–2 working days.
UK Delivery: Standard delivery takes 3–5 working days after dispatch. Express options may be available at checkout.
International Delivery: Shipping times vary depending on destination. Customs charges or import duties (if any) are the responsibility of the customer.
Click & Collect: You can also collect your order directly from our store:
6B Melton Road, Leicester, LE4 5EA.

Return Period: Items can be returned within 14 days of purchase/delivery.
Condition: Products must be unopened, unused, and in their original packaging. For hygiene reasons, we cannot accept returns on perfumes that have been opened or tested.
Refunds: Once inspected, approved returns will be refunded to the original payment method. Shipping charges are non-refundable.
Exchanges: If you prefer, we can offer an exchange or store credit instead of a refund.
Return Shipping: Customers are responsible for return postage unless the item was received damaged or incorrect.

Contact us at pakaperfumes@gmail.com or call 07404 450875 to arrange your return.
Repack your item securely and send it to the address provided.
Keep proof of postage until your return has been processed.